CSI Support and Practices
Access during work hours
CSI maintains a chat environment in campus Slack forums under the name #csi-linux-talk. The forum is an open environment for general questions or issues for existing customers and the general linux community about CSI services. In addition, CSI maintains a Google hangout also called csi-linux-talk for customers supported by a Google distribution list for all environment announcements, updates, and maintenance. This forum is an optional opt-in once users gain access to the OIT Linux Services Environment.
Access to the NCSU ticket system
CSI can be reached for significant concerns and requests by opening a ServiceNow ticket in the LINUX queue. This system can also be used to schedule assistance on a project using the OIT Linux Services build environment. Customer that do not have a ServiceNow account can open a ticket by sending an email to firstname.lastname@example.org. General concerns can be routed by the OIT Help Desk by sending email to email@example.com.
After hours support
CSI maintains a central monitoring system within Sysnews with 24x7 notification access via email and SMS to groups at NC State. Groups that use OIT Linux Services can be assigned a notification queue to monitor their critical systems and services.
Notification for service outages
Any maintenance that may result in a service outage is reported and tracked in Sysnews;
a Unity account and login is required to read detailed maintenance information.
For more details on the OIT change action process, login with your unity ID to the CAB FAQ.