Proxy service calls

When problems with proxy are reported here are some processes for debugging

Proxy server is failing

The most useful information will be the site that the user was attempting to contact and an approximate time. If you can get information about the webite being accesses, the logs can be searched for hits to those pages

A successful transaction will appear as a TCP_MISS, which is actually a success. Since the proxy does no caching, all successful transactions will be listed as TCP_MISS.

Failures will appear as a TCP_DENY. Either :

  • The transaction is being blocked by the proxy (not in the whitelist)
  • The destination site has failed
  • User request is using the incorrect port
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